Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by jegol.info. It is designed to ensure transparency and fairness while providing maximum legal protection to jegol.info in accordance with applicable laws and regulations in Slovakia.

Scope and Applicability

This policy applies to all transactions conducted through the jegol.info website, including but not limited to bookings for accommodations, experiences, and related services offered by jegol.info. By engaging in any transaction, you agree to the terms outlined in this Refund Policy.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by jegol.info.
  • “Service”: Refers to any booking or purchase made through the jegol.info website.
  • “Refund”: The return of funds to the User for a Service that has been canceled or otherwise not fulfilled.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If a Service is canceled by jegol.info for any reason.
  • If the User provides a written request for a refund at least 14 days prior to the scheduled date of the Service.
  • If the User experiences a significant change in circumstances that prevents them from utilizing the Service, provided that adequate documentation is submitted.

2. Non-Refundable Services

The following Services are non-refundable:

  • Any bookings made less than 14 days prior to the scheduled date.
  • Fees for additional services or upgrades that have been confirmed and processed.
  • Any Services that have been utilized or partially utilized.

3. Refund Process

To initiate a refund request, Users must:

  1. Contact jegol.info via email at [email protected] or phone at +4219071484696.
  2. Provide the booking reference number and details of the request.
  3. Submit any required documentation to support the refund request.

Refunds will be processed within 14 business days of receiving a valid request. Refunds will be issued using the original payment method unless otherwise agreed upon.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when making a booking.
  • Notify jegol.info of any changes to their circumstances that may affect their ability to utilize the Service.

Limitations and Disclaimers

jegol.info shall not be liable for any indirect, incidental, or consequential damages arising from the cancellation of a Service or the denial of a refund request. The maximum liability of jegol.info shall be limited to the amount paid by the User for the Service in question.

Data Protection/Security

All personal data provided by Users in connection with refund requests will be processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Users have the right to access, rectify, or delete their personal data at any time.

Changes to Policy

jegol.info reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the jegol.info website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: jegol.info
Phone: +4219071484696
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Slovakia.